Last Updated: 5/5/21 | May 5th, 2021
So today I want to share my review of World Nomad’s Travel Insurance.
Table of Contents
- Who Are World Nomads?
- What’s Included?
- Medical Coverage
- Dental Coverage
- Non-Medical Emergency Evacuation
- Accidental Death & Dismemberment
- Lost or Stolen Goods
- Trip Cancellation, Interruption, or Delay
- 24-Hour Assistance Services
- What’s Not Covered
- COVID-19 and Pandemics
- Pros and Cons of World Nomads
- My Experience Using World Nomads
Who are World Nomads?
World Nomads is a travel insurance company based in Australia. It was founded in 2002 by Simon Monk, a traveler who wanted to address the three key concerns: freedom, safety, and connection. Insurance was a market fraught with fraud. As a passionate traveler himself, he figured they had a fair idea of what travelers needed and wanted.
Now, they cover people from over 130 countries, offer medical and evacuation coverage, 24-hour emergency assistance, and coverage for a wide range of adventure activities.
I originally found World Nomads via Lonely Planet (but they are also recommended by National Geographic and Rough Guides). I trusted those companies so I bought the insurance based on their recommendation.
There’s a lot of travel insurance companies out there – each with their pros and cons. World Nomads is meant for people who are always on the move, and it covers all the essentials you want in travel insurance.
What’s included in World Nomads Insurance Policies?
In the images below, the prices in the left column are for the Standard Plan, while the prices in the right column are for the Explorer Plan, which offers higher coverage limits.
The policy coverage numbers listed in the screenshots below are in USD.
World Nomads provides up to $100,000 USD in coverage, though its more expensive policies will cover you for higher amounts. High coverage limits can be important if you’re doing really crazy activities that might cause serious injury. Or if you get really, really, really sick. (That said, I find $100,000 in coverage is more than enough for what I need).
Its policies also provide coverage for medical expenses and those related to medical evacuation or repatriation if you’re accidentally injured. For example, if you’re hiking in the woods and you break your leg, your policy should cover your evacuation to the hospital — and World Nomads does. If your emergency warrants it, you may also be sent back to your home country (not every injury or emergency will warrant this, however).
EMERGENCY DENTAL TREATMENT
World Nomads also covers emergency dental treatment for accidental injuries that occur during the trip.
This includes things like an unexpected infection, a broken tooth, or injuring your mouth or jaw in an accident. It does not include anything optional dental work, like checkups or cleanings (or things that can wait until you get back home).
NON-MEDICAL EMERGENCY EVACUATION
World Nomads also offers coverage for transportation expenses in case there is civil or political unrest in the country you’re visiting. This also applies to natural disasters, or if you’re expelled from a country. NOTE: If you’re a US citizen, certain states are not covered under this. You’ll have to check your policy for specifics.
ACCIDENTAL DEATH AND DISMEMBERMENT INSURANCE
In case the worst happens, your World Nomads plan pays a lump sum to your beneficiary, such as a family member. These policies also pay out if you lose your eyesight or a hand, foot, or limb, etc. on your trip. Moreover, they cover the cost of repatriating your body (i.e., sending your body home).
LOST OR STOLEN GOODS
This coverage reimburses you for baggage and personal belongings that are lost, stolen, or damaged during the trip. Some plans also reimburse you for extra expenses if your baggage is delayed for more than a certain period, such as 12 hours.
TRIP CANCELLATION, INTERRUPTION, OR DELAY
Trip cancellation insurance reimburses you for prepaid expenses if your tour operator goes out of business, if you have to cancel the trip because you or a family member gets sick or injured, or if there is a death in the family, bad weather, or a natural disaster.
Trip interruption insurance covers you if you have to interrupt a vacation because you get sick or injured, or have to get back home due to a death in the family (it has to be your immediate family, however).
Trip delay coverage covers your expenses if you’re delayed during a trip, such as when a flight gets canceled because of bad weather. Coverage is for additional expenses, on a one-time basis, if you are delayed en route to or from the trip for six or more hours due to a defined hazard (as explained in the policy).
World Nomads covers all three!
ONE CALL: 24-HOUR ASSISTANCE SERVICES
World Nomads also uses a 24-hour service that provides help, advice, and referrals for medical emergencies.
The service will help you locate local physicians, dentists, or medical facilities. They can also arrange and pay for appropriate transportation, including an escort, if required, to a suitable hospital, treatment facility, or home. Keep this number saved in your phone when traveling so it’s readily available should you need it.
WHAT’S NOT COVERED
If you’re reckless, you probably won’t be covered. Here’s a list:
- Accidents sustained while participating in extreme adventure activities such as hang gliding, paragliding, or bungee jumping (unless you pay extra).
- Alcohol- or drug-related incidents.
- Carelessness in handling your possessions and baggage.
- You won’t get reimbursed if the problem happened because you were reckless (how “reckless” is defined is up to the company).
- Pre-existing conditions or general check-ups. For example, if you have diabetes and need to buy more insulin, you won’t be covered. If you want to go see a doctor for a general checkup, you aren’t covered either.
- Lost or stolen cash
- Your theft coverage won’t cover you if you left something unattended.
- If civil unrest makes your destination unsafe but your government hasn’t called for an evacuation, you’re probably out of luck too.
World Nomads and COVID-19
World Nomads does cover some medical costs when it comes to COVID. Here’s what they say:
These benefits may include emergency medical, emergency medical evacuation, trip delay and trip interruption coverage if you contract COVID-19 while traveling. You may also be eligible for trip cancellation coverage for pre-paid non-refundable travel expenses such as flights, hotels and excursions…
Be sure to read the specifics in your plan, as there are many caveats and exemptions and you’ll want complete clarity from your provider.
World Nomads is one of the few companies in the world offering this.
Should you trust the reviews?
Like every insurance company, World Nomads had issues when it came to COVID-19. Pandemics weren’t covered by ANY insurance company and a lot of travelers found that out the hard way. That led to a backlash online and a lot of negative reviews.
Here’s the truth: no one saw it coming and companies were inundated by millions of customers requesting refunds. It overwhelmed the entire industry. Everyone was affected.
Not surprisingly, they made some mistakes. Fortunately, they’re making a lot of technical and systemic improvements to ensure people get paid quicker, can submit claims online easier (even if you only create an account as a guest), and ensure customer service is handled faster. I had a long, long talk with them about it and they are recognizing their problems.
Consumers use review sites to complain, not to praise. It’s almost always how some company screwed them over. While that is sometimes the case (no company is perfect 100% of the time — and it’s not just obscure companies; I’ve had friends have terrible times trying to get a refund from Expedia, for example), most of the time it’s because someone didn’t read the fine print.
But, as you can see above, there are plenty of happy customers. I continue to trust the company and, after bringing up service issues with them due to COVID, believe they are coming out stronger than ever.
PROS AND CONS OF WORLD NOMADS
- Affordable prices
- Great coverage
- You can extend your policy online
- You can make a claim online while on the road
- Fast, 24/7 service
- It doesn’t cover people over 69 (66 if you’re from Canada)
- Its online system can be a little confusing to figure out
- Limited gear/electronics coverage (the Explorer plan covers up to $3,000 total and $1,500 per article while the Standard plan only covers $1,000 total and $500 per item).
World Nomads policies vary in cost based on your age, destinations, and where you’re from since, as a global brand, they use different underwriters in each country. With World Nomads, policies work out cheaper per month the longer they are.
Due to COVID-19, you can only buy policies for up to 180 days. As a general rule, a one-month policy is about $120 USD. While that is more expensive than some of the other companies, they also include coverage (and service) others don’t.
My Experience Using World Nomads
In addition to buying a policy online (even if you’re already traveling), you can also extend your insurance policy online. Moreover, as someone who is always on the road and bouncing from country to country, the ability to just take photos of all my documents and receipts and upload them is hugely beneficial. Plus, the whole claims process can be done online.
I’ve had to use World Nomads’ services twice. The first time was when South African Airlines lost my luggage on the way back from Africa. Knowing I had coverage, I called World Nomads to ask what I could do. They told me that I would have to wait to see if the airline would reimburse me first. If the airline would not reimburse me within 90 days, they would. (Travel insurance is about making you whole, not making sure you make a profit.)
The process was relatively easy. I filled out an online form listing what I had in my bag and its estimated value. I submitted the documents that showed I had requested a reimbursement from the airline. Then I waited.
Another time, in Argentina, I was suffering from anxiety and worried that it was something more. It felt like someone was stomping on my chest. I logged into the portal, got the call center number, and called the hotline. They took my information and symptoms and gave me a list of emergency doctors that they recommended. They were helpful, quick, and got me a doctor right away. I was very happy with the service and know that if something really does go wrong, they act quickly.
While I have never had to make a claim that required reimbursement, a number of readers have. Here is their feedback on the process:
BE SURE TO READ YOUR POLICY
All insurance companies have terrible online reviews. This is usually because the traveler didn’t read the wording of the policy and assumed something was covered when it wasn’t. It is very, very important that you read the requirements for making a claim.
For that matter, you should read your whole policy. Seriously. It’s terrible, but reading it is the only way you will know what is and is not covered! If you have questions, call World Nomads. They are very helpful in explaining their policies. Local numbers are on their website.
Before I go on any trip, I take a photo of my bag and its contents so I have a time-stamped photo with me and my stuff. If anything is stolen, you will need to file a police report as companies will ask for that as part of your proof. If you get sick, keep all your paperwork and receipts. The more information and documents you have, the easier it will be to get reimbursed.
Making a claim is a long, detailed, and sometimes slow process. This is by no means a comprehensive guide to making a claim, however, by keeping the above points in mind you’ll be able to avoid the most common pitfalls.
Additionally, if your claim is rejected be sure to follow up. Ask for more information and re-submit your documents. Insurance companies are in a for-profit industry. Be firm (but respectful) in your request for review. Make sure to dot your i’s and cross your t’s. Usually, a denied claim is denied because of a technical error so double — and triple — check your documents before sending them in.
World Nomads is one of the best insurance companies out there — especially if you are looking for long-term or backpacking travel insurance. It is a company for and by travelers, recommended by tons of other travel companies and writers, and far more affordable than other insurance companies.
Travel insurance only costs a few dollars a day (your policy price will vary by length and where you are from) and, for that price, it’s a no-brainer. While there are many travel insurance companies out there that are cheaper, the devil is always in the fine print and they usually have low coverage limits, don’t let you renew on the road, or have terrible reimbursement rates. Insurance is something you get what you pay for. Pay an extra few cents a day to be covered.
A lot of people don’t buy travel insurance when they travel because they think, “Nothing will happen to me. I’ll be fine!”
And that’s the point of insurance.
No one is Superman. You’re healthy until your not. Insurance covers trip delays and problems, accidents, health care, theft, and much more. I’ve been on the road for over fifteen years and I can tell you that accidents will happen. It’s good to always have a company that has your back. I’ve never once regretted my decision to get insurance with World Nomads.
You can use the widget below to look up the travel insurance policy that is right for you (or just click here to go to their website directly):
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Book Your Trip: Logistical Tips and Tricks
Book Your Flight
Find a cheap flight by using Skyscanner or Momondo. They are my two favorite search engines because they search websites and airlines around the globe so you always know no stone is left unturned.
Book Your Accommodation
You can book your hostel with Hostelworld. If you want to stay somewhere other than a hostel, use Booking.com as they consistently return the cheapest rates for guesthouses and cheap hotels.
Don’t Forget Travel Insurance
Travel insurance will protect you against illness, injury, theft, and cancellations. It’s comprehensive protection in case anything goes wrong. I never go on a trip without it as I’ve had to use it many times in the past. My favorite companies that offer the best service and value are:
- SafetyWing (best for everyone)
- Insure My Trip (for those over 70)
- Medjet (for additional evacuation coverage)
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