Comments on: Airline Review: Eva Air

By: Kevin Mai

Kevin Mai — Mon, 12 Dec 2011 09:11:27 +0000

Eva Air
Pros:
Deluxe/premier class is a good option

Cons:
Customer service contacts are not courteous.

For ticket extension charges they request you to go to their office to pay by credit card or to send a cashiers check. I contacted both the origin and destination office and these were the only 2 options.

Deluxe/premier class does not allow access to Eva’s airport lounge.

I went on 2 trips with Eva and the food was not hot. I had to ask them to reheat.

I would recommend China Airlines as an alternative.

By: trang tran

trang tran — Sun, 06 Nov 2011 22:13:34 +0000

EVA AIR WAS A COMPLETE RIP-OFF, BAD EXPERIENCE, INSUFFICIENT STAFF..DO NOT FLY WITH THEM…BADDDDD EXPERIENCE!!!!!!!!

By: Staff Name Badges

Staff Name Badges — Tue, 11 Oct 2011 10:44:15 +0000

Thanks so much for the Eva info, i really wanted to know what they were like as my wife will be flying with them in April 2012, you advice made up our minds, great post thanks for sharing such good information with us..

By: paul

paul — Sat, 04 Jun 2011 09:14:18 +0000

Don’t know about eva air but Air Asia are bloody awful

By: NomadicMatt

NomadicMatt — Sun, 31 Oct 2010 23:09:25 +0000

The food is good and you get whatever drinks you want.

By: kath

kath — Sun, 31 Oct 2010 13:11:49 +0000

Hi
We have booked premium laurel with eva to bkk from lhr. Two questions please what is the choice of food like? What choices of drinks do they serve?
Thanks very much.

By: Michael

Michael — Mon, 18 Oct 2010 20:19:48 +0000

“”alexander jack says:
March 3, 2010 at 3:36 pm
Got screwed for a $ 450.00 cancellation penalty.Watch your money when dealing with eva air”

umm, thats’ just why you should always read through the “terms and conditions” when booking anything, anywhere. Those cancellation fees are clearly provided when booking tix online with EVA, don’t blame the airline for your own laziness and NEVER click that you’ve read through the fine print when you haven’t and you won’t be caught with your drawers down next time. And good travel insurance will cover that non-refundable cancellation fee so it does not come out of your pocket. It can really pay to be informed and prepared.

EVA is the only airline we use for that long haul to Asia and have been very satisfied overall with the level of service and value for money, been using them for years. We got caught up in the Yellow Shirt seizure of Suvarnabhumi Airport in Dec ’08 and EVA staff were very helpful in getting us home as soon as they were able.

By: Linda

Linda — Thu, 16 Sep 2010 14:39:36 +0000

In spring 2008 I booked round trip flights with EVA Air from NGO to TPE. A week before my departure date I was notified by the travel agency that my return flight had been cancelled (with no explanation) and EVA was offering to put me on an earlier flight (which meant that from touch down to take off I would have been in TPE for less than 48 hours) or a later one (which meant I would have had to take an extra day off work). Luckily that I was able to get the extra day off so things weren’t too bad.

Last month I booked (and paid the deposit for) round trip flights with EVA from NGO to SFO for this Dec/Jan. I was notified today that EVA cancelled my return flight (again) and put me on a flight to KIX! Since when did it become acceptable to put passengers on flights to destinations other than the ones they booked? Flying into KIX will cost extra time and money to get to Nagoya; EVA did not offer to cover the extra transportation costs.

As a child I really enjoyed flying with EVA Airways and I would have definitely recommended them to all my friends; however I don’t think I can recommend them anymore. In 2008 the in-flight service was still excellent, but I’m very disappointed with how the flight cancellations are being handled.

By: David

David — Thu, 27 May 2010 23:45:33 +0000

I love EVA Air. I’ve flown EVA more than 50 times across the Pacific. I’ve never had a bad experience. Top-notch flight attendents, good entertainment, good food, comfortable seats. I also fly most other airlines: JAL (terrible), ANA (better than JAL), Cathy, Sinapore, etc, etc. None compare overall to EVA in my opinion. The only problem is that the EVA flights are often full…

By: LENSSEN PHILIPPE

LENSSEN PHILIPPE — Mon, 26 Apr 2010 12:33:29 +0000

I arrived in Bangkok airport on April 17 th 2010.
I go to the chek inn counter the lady from Evaair told me all the flights to Amsterdam are cancel. I ask for a hotel voucher for me and my son but she told me, it is not our fault
it is the weather condition and denied to give me any assistance she just told me give me
your phone number we wil contact you, when there is a flight, and you can look on Evaair
website to get the information.
April 19 th i phone Evaair they not give any information on the phone and told me look on evaair website for information. I look into the website the only information i can find is
due to volcanic eruption all flights to Amsterdam -London are cancel.
April 20-21 I phone again Evaair no answer?
April 21 in the afternoon someone from Evaair phone me to ask me is I want to fly on
April 22 my answer was yes.
April 22 I fly Evaair to Amsterdam the flight was good and service to
But i was thinking that a company like Evaair would give a good service, instead they let us down. I would understand that from a low cost airline company. i had to pay myself the 6 extra nights hotel room + 6 days meals. Thank you Evaair.