<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" > <channel><title>Comments on: Airline Review: Air Canada</title> <atom:link href="http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/feed/" rel="self" type="application/rss+xml" /><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/</link> <description>Nomadic Matt&#039;s Travel Site</description> <lastBuildDate>Thu, 09 Feb 2012 19:02:07 +0000</lastBuildDate> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.1.3</generator> <item><title>By: Jeff M</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-204253</link> <dc:creator>Jeff M</dc:creator> <pubDate>Mon, 16 Jan 2012 20:29:08 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-204253</guid> <description>Yea I&#039;m Canadian and do whatever I can to not fly with Air Canada. The only times I&#039;ve had a pleasant flight with AC is when I&#039;m in my army uniform. Who&#039;d have guessed.</description> <content:encoded><![CDATA[<p>Yea I&#8217;m Canadian and do whatever I can to not fly with Air Canada. The only times I&#8217;ve had a pleasant flight with AC is when I&#8217;m in my army uniform. Who&#8217;d have guessed.</p> ]]></content:encoded> </item> <item><title>By: John in Montreal</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-118867</link> <dc:creator>John in Montreal</dc:creator> <pubDate>Fri, 19 Aug 2011 14:34:18 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-118867</guid> <description>Sorry to hear that your experience was sub-par.  The post from Daniel however outlines the main cause of your problem - the three 767s that have not been upgraded to the new cabin interior.  These older planes generally fly cheaper &quot;tourist-oriented&quot; routes and should be avoided if you want personal TV, better seating, etc.  When you book on AC.com you will see whether or not a given flight is on a plane using the old cabin and try to avoid it at all costs. Of course most US carriers don&#039;t have seatback IFE in all aircraft either (I&#039;m looking at you United).While AC is a long way from Singapore or Ethiad its still head and shoulders above anything else in North America in terms of service, schedule and aircraft.</description> <content:encoded><![CDATA[<p>Sorry to hear that your experience was sub-par.  The post from Daniel however outlines the main cause of your problem &#8211; the three 767s that have not been upgraded to the new cabin interior.  These older planes generally fly cheaper &#8220;tourist-oriented&#8221; routes and should be avoided if you want personal TV, better seating, etc.  When you book on AC.com you will see whether or not a given flight is on a plane using the old cabin and try to avoid it at all costs. Of course most US carriers don&#8217;t have seatback IFE in all aircraft either (I&#8217;m looking at you United).</p><p>While AC is a long way from Singapore or Ethiad its still head and shoulders above anything else in North America in terms of service, schedule and aircraft.</p> ]]></content:encoded> </item> <item><title>By: Daniel</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-109725</link> <dc:creator>Daniel</dc:creator> <pubDate>Mon, 18 Jul 2011 20:53:54 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-109725</guid> <description>Ok as a french canadian, AIR CANADA FLIGHT ATTENDANT, i do feel the obligation to answer to this airline review lol. How can &quot;Getting stuck in a runway and meeting rude Quebec officials&quot; be part of this airline review? As a flight attendant, i have to go through customs numerous times every week, and even a few times during a single day. custom  officials are not trained on costumer service, thats just not their job. in fact, they get trained to look and act &quot;unfriendly&quot; beleive it or not (that explains the lack of smiles and the pissed off look).Now lets get to the actual flight. One thing people have to understand is that each single flight attendant on a flight has a task (or tasks) to perform. Some flight attendant are responsbale for boarding, some are responsable for announcements, others for preparing the galleys and the trolleys on the ground for the inflight service. Basically, the flight attendant in charge of the boarding wouldnt know what the meal choice is. To answer your question about the meal choice, she would have to complete her duty and tasks first (which would be to secure the cabin for in on-time departure), remember your seat, go to the back and ask to the flight attendant  in charge of the galley (if time permits, which usually dont).As for the entertainment individual screens, i am happy to inform you that the entire Air Canada fleet is equipped with INDIVIDUAL screens now a days. Except for 3 aircrafts! Air Canada ordered new Boeings 787 that were supposed to be delivered about 4 years ago. The aircrafts that are not equiped with the new entertainment screens are the aircrafts that were supposed to be replaced when Air Canada purchased those 787.One other thing that deserves to be said, in my opinion, is safety on board. Air Canada, is by far one of the safest and even perhaps the safest airline out there. Some airlines really have a poor safety record, lets just point out Air France who lost 3 wide-body aircrafts in the last 11 years (flight 4590, 358 and 447). Having a tasteful meal is not really going to help you while you drop 35 000 ft to your death. You can always have a delicious meal once you get SAFELY to your destination!I found your blog randomly while surfing on the net. I think its a great one. Its nice to see people actually enjoying their life and doing what they feel makes them happy. Wish you the best for your future travel plans wherever they may take you.</description> <content:encoded><![CDATA[<p>Ok as a french canadian, AIR CANADA FLIGHT ATTENDANT, i do feel the obligation to answer to this airline review lol. How can &#8220;Getting stuck in a runway and meeting rude Quebec officials&#8221; be part of this airline review? As a flight attendant, i have to go through customs numerous times every week, and even a few times during a single day. custom  officials are not trained on costumer service, thats just not their job. in fact, they get trained to look and act &#8220;unfriendly&#8221; beleive it or not (that explains the lack of smiles and the pissed off look).</p><p>Now lets get to the actual flight. One thing people have to understand is that each single flight attendant on a flight has a task (or tasks) to perform. Some flight attendant are responsbale for boarding, some are responsable for announcements, others for preparing the galleys and the trolleys on the ground for the inflight service. Basically, the flight attendant in charge of the boarding wouldnt know what the meal choice is. To answer your question about the meal choice, she would have to complete her duty and tasks first (which would be to secure the cabin for in on-time departure), remember your seat, go to the back and ask to the flight attendant  in charge of the galley (if time permits, which usually dont).</p><p>As for the entertainment individual screens, i am happy to inform you that the entire Air Canada fleet is equipped with INDIVIDUAL screens now a days. Except for 3 aircrafts! Air Canada ordered new Boeings 787 that were supposed to be delivered about 4 years ago. The aircrafts that are not equiped with the new entertainment screens are the aircrafts that were supposed to be replaced when Air Canada purchased those 787.</p><p>One other thing that deserves to be said, in my opinion, is safety on board. Air Canada, is by far one of the safest and even perhaps the safest airline out there. Some airlines really have a poor safety record, lets just point out Air France who lost 3 wide-body aircrafts in the last 11 years (flight 4590, 358 and 447). Having a tasteful meal is not really going to help you while you drop 35 000 ft to your death. You can always have a delicious meal once you get SAFELY to your destination!</p><p>I found your blog randomly while surfing on the net. I think its a great one. Its nice to see people actually enjoying their life and doing what they feel makes them happy. Wish you the best for your future travel plans wherever they may take you.</p> ]]></content:encoded> </item> <item><title>By: NomadicMatt</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-61620</link> <dc:creator>NomadicMatt</dc:creator> <pubDate>Fri, 22 Oct 2010 08:23:01 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-61620</guid> <description>Why go from good to bad? Stick with the good stuff!</description> <content:encoded><![CDATA[<p>Why go from good to bad? Stick with the good stuff!</p> ]]></content:encoded> </item> <item><title>By: Amer</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-61265</link> <dc:creator>Amer</dc:creator> <pubDate>Mon, 18 Oct 2010 19:00:06 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-61265</guid> <description>ohh wow..I know this is weird..but flying with Asian and Middle Eastern carriers all the time made me think maybe I should try and fly an American carrier to understand what everyone is talking about..hahah..anyway that is just me..Nice article though!</description> <content:encoded><![CDATA[<p>ohh wow..I know this is weird..but flying with Asian and Middle Eastern carriers all the time made me think maybe I should try and fly an American carrier to understand what everyone is talking about..hahah..anyway that is just me..Nice article though!</p> ]]></content:encoded> </item> <item><title>By: Kerrin @ MyKugelhopf</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-39515</link> <dc:creator>Kerrin @ MyKugelhopf</dc:creator> <pubDate>Thu, 07 Jan 2010 08:20:12 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-39515</guid> <description>Oh no !  I just booked a flight with Air Canada to NYC, changing in Toronto !  Never flown with them before, but the price was just too good to pass up.  Luckily it&#039;s only the outbound flight (return is with Continental), should it be as unpleasant as you say.  Fingers are crossed !  But my airline of choice is always SWISS - superior for sure, and I don&#039;t say that only because they serve Mövenpick ice cream and Toblerone bars !  :)</description> <content:encoded><![CDATA[<p>Oh no !  I just booked a flight with Air Canada to NYC, changing in Toronto !  Never flown with them before, but the price was just too good to pass up.  Luckily it&#8217;s only the outbound flight (return is with Continental), should it be as unpleasant as you say.  Fingers are crossed !  But my airline of choice is always SWISS &#8211; superior for sure, and I don&#8217;t say that only because they serve Mövenpick ice cream and Toblerone bars ! <img src="http://www.nomadicmatt.com/wp-includes/images/smilies/icon_smile.gif?4c9b33" alt=':)' class='wp-smiley' /></p> ]]></content:encoded> </item> <item><title>By: Will</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-39509</link> <dc:creator>Will</dc:creator> <pubDate>Thu, 07 Jan 2010 06:01:17 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-39509</guid> <description>I had a similar experience in flying on United from Vancouver to Singapore recently, via LA and Tokyo.  Same kinds of things... cold reception from the flight attendants even with polite inquiries, no personal TV, poor food...  Having flown on Air Canada lots of times, and more recently on United (and ANA) lots of times, I think you kind of have to expect a less-than-spectacular flying experience every so often, one of those &quot;keeping the world in balance&quot; kinds of things.  Too bad, but you can&#039;t win &#039;em all, right?That being said, Air Canada has been notorious for poor service, overbookings, poor communication during delays (ie. 8 hour waits, no water/bathroom breaks/etc. on a runway, with no explanation to passengers) in recent years and especially around the holiday times.  WestJet, however, has for the most part received stellar reports in terms of customer satisfaction in that same time; when they did screw up, or there were uncontrollable delays, they were sure to communicate what exactly was going on to the travelers affected.</description> <content:encoded><![CDATA[<p>I had a similar experience in flying on United from Vancouver to Singapore recently, via LA and Tokyo.  Same kinds of things&#8230; cold reception from the flight attendants even with polite inquiries, no personal TV, poor food&#8230;  Having flown on Air Canada lots of times, and more recently on United (and ANA) lots of times, I think you kind of have to expect a less-than-spectacular flying experience every so often, one of those &#8220;keeping the world in balance&#8221; kinds of things.  Too bad, but you can&#8217;t win &#8216;em all, right?</p><p>That being said, Air Canada has been notorious for poor service, overbookings, poor communication during delays (ie. 8 hour waits, no water/bathroom breaks/etc. on a runway, with no explanation to passengers) in recent years and especially around the holiday times.  WestJet, however, has for the most part received stellar reports in terms of customer satisfaction in that same time; when they did screw up, or there were uncontrollable delays, they were sure to communicate what exactly was going on to the travelers affected.</p> ]]></content:encoded> </item> <item><title>By: Wendy Sewell</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-39502</link> <dc:creator>Wendy Sewell</dc:creator> <pubDate>Thu, 07 Jan 2010 04:11:25 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-39502</guid> <description>Ok, I have to come to Air Canada&#039;s defense.  Since we moved to California more than 10 years ago I&#039;ve gone back and forth countless times.  I can&#039;t tell you how many times I&#039;ve taken off or landed in the middle of a major storm but despite the snow the flight&#039;s been on time and I&#039;ve never felt nervous.  You obviously had the misfortune to run into a flight attendant who was having a bad day.  However I have been treated with respect and well-cared for on countless flights.  To me, the comfort of knowing how competent Air Canada pilots are when dealing with Canada&#039;s weather more than compensates for any failings of the entertainment system.We have flown Virgin on other routes, by the way.  The bar area was way cool - for the 2 seconds we got to see it as we walked by on our way to &quot;cattle class&quot;.  Otherwise, my back-of-the seat monitor was broken and Ian&#039;s wouldn&#039;t play any games...  Hopefully you&#039;ll have better luck!</description> <content:encoded><![CDATA[<p>Ok, I have to come to Air Canada&#8217;s defense.  Since we moved to California more than 10 years ago I&#8217;ve gone back and forth countless times.  I can&#8217;t tell you how many times I&#8217;ve taken off or landed in the middle of a major storm but despite the snow the flight&#8217;s been on time and I&#8217;ve never felt nervous.  You obviously had the misfortune to run into a flight attendant who was having a bad day.  However I have been treated with respect and well-cared for on countless flights.  To me, the comfort of knowing how competent Air Canada pilots are when dealing with Canada&#8217;s weather more than compensates for any failings of the entertainment system.</p><p>We have flown Virgin on other routes, by the way.  The bar area was way cool &#8211; for the 2 seconds we got to see it as we walked by on our way to &#8220;cattle class&#8221;.  Otherwise, my back-of-the seat monitor was broken and Ian&#8217;s wouldn&#8217;t play any games&#8230;  Hopefully you&#8217;ll have better luck!</p> ]]></content:encoded> </item> <item><title>By: ScarletCoral</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-39500</link> <dc:creator>ScarletCoral</dc:creator> <pubDate>Thu, 07 Jan 2010 03:55:23 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-39500</guid> <description>I&#039;m from Montreal and we are usually pretty nice ;) But I must say that the the customs people (airport or road boarder crossing) can be somewhat rude in this province. Must be the language thing. If you speak French to them, they should be nicer :PI have always flown with Air Canada, I don&#039;t like the hassle of transiting in the US.Last September, I flew from Montreal to Tokyo (transit via Toronto) and back. The 4 planes we took all had the new personal state of the art entertainment system. The Toronto-Tokyo plane was a Boeing 777. One of those new ones with the pod like seats in first class. (http://www.aircanada.com/shared/en/common/fleet/pop_fleet77W.html). When you book your tickets online, you always get the plane configuration and info, it will tell you if you have personal screen are not.For Europe, Air Transat is usually a bit cheaper than Air Canada if you depart from Montreal.</description> <content:encoded><![CDATA[<p>I&#8217;m from Montreal and we are usually pretty nice <img src="http://www.nomadicmatt.com/wp-includes/images/smilies/icon_wink.gif?4c9b33" alt=';)' class='wp-smiley' /> But I must say that the the customs people (airport or road boarder crossing) can be somewhat rude in this province. Must be the language thing. If you speak French to them, they should be nicer <img src="http://www.nomadicmatt.com/wp-includes/images/smilies/icon_razz.gif?4c9b33" alt=':P' class='wp-smiley' /></p><p>I have always flown with Air Canada, I don&#8217;t like the hassle of transiting in the US.</p><p>Last September, I flew from Montreal to Tokyo (transit via Toronto) and back. The 4 planes we took all had the new personal state of the art entertainment system. The Toronto-Tokyo plane was a Boeing 777. One of those new ones with the pod like seats in first class. (<a href="http://www.aircanada.com/shared/en/common/fleet/pop_fleet77W.html" rel="nofollow">http://www.aircanada.com/shared/en/common/fleet/pop_fleet77W.html</a>). When you book your tickets online, you always get the plane configuration and info, it will tell you if you have personal screen are not.</p><p>For Europe, Air Transat is usually a bit cheaper than Air Canada if you depart from Montreal.</p> ]]></content:encoded> </item> <item><title>By: Nick</title><link>http://www.nomadicmatt.com/travel-blogs/airline-review-air-canada/#comment-506</link> <dc:creator>Nick</dc:creator> <pubDate>Mon, 05 May 2008 18:59:00 +0000</pubDate> <guid isPermaLink="false">http://www.nomadicmatt.com/archives/107#comment-506</guid> <description>I got one of the new planes when I flew Air Canada back from Calgary last year and I have to say the personal entertainment seemed state of the art - high quality screen, choice of news, films, music etc. The service and the vegetarian food were good and there were no flight delays. The flight out on one of the old planes was fine too except for the old-style ents. Perhaps I was lucky!</description> <content:encoded><![CDATA[<p>I got one of the new planes when I flew Air Canada back from Calgary last year and I have to say the personal entertainment seemed state of the art &#8211; high quality screen, choice of news, films, music etc. The service and the vegetarian food were good and there were no flight delays. The flight out on one of the old planes was fine too except for the old-style ents. Perhaps I was lucky!</p> ]]></content:encoded> </item> </channel> </rss>
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